Sales: +44 (0) 28 7930 1114

Shipping & returns

All online orders at are immediately processed. We will ensure your order is extremely well packaged, instantly despatched and securely courier delivered, reaching you within 1-3 working days of your order providing the items ordered are in stock, unless a longer delivery time is stated with the product you have ordered, i.e: special order items.
Often orders placed before 4 pm will be despatched the same working day. In some cases, special delivery terms and offers will be shown next to your chosen product/s which we will adhere to. If an item is out of stock or the item will be longer than 3 working days we will contact you by phone or email prior to processing the transaction to let you know.
What if the delivery is attempted and you are out?
All deliveries are courier delivered and therefore require a signature upon receipt. If you are not in when your delivery is attempted, the driver will post a card, outlining details of how you can rearrange a second delivery at no extra cost or make the collection from the local holding depot. Alternatively, if you work weekdays we can arrange the delivery to go directly to your work address provided we have the full business name and address and a contact telephone number.
Every order is despatched along with your invoice for your records. If you receive the goods and your invoice is not attached it will be due to the fact that the item has been sent direct from the supplier and in this case your invoice will follow soon after by post. If you haven't received one, please do not hesitate to contact us, as copies are available upon request free of charge from our accounts department.
All goods are thoroughly checked prior to despatch, and are then securely wrapped and packaged and security sealed to ensure safe transit. We have the latest wrapping and packaging machinery available on today's market, which not only ensures the products reach you in perfect condition, it means we can get the items packaged exceptionally quickly to ensure your order is with you without delay in the quickest time available in the industry. Packaging is so important when mail ordering so we take it very seriously, to the highest level to ensure your goods reach you in the condition they were in when they left us.
Delivery Insurance
Even though we securely package every item to endeavour that it reaches you safely and securely, unfortunately on very rare occasions goods can be damaged in transit due to the nature of the products so all postage charges include insurance. If a parcel arrives and the box/packaging appears damaged, please sign for the goods and clearly print "DAMAGED" next to your signature. Then upon opening the parcel, if you find that any product within the box/packaging is damaged please call us on 028 7930 1114 so that we can assess the situation. Please put all items back into the original box/packaging as following on from there we will make a collection of the damaged item and arrange a redelivery of a replacement free of charge. We reserve the right to offer a direct replacement. If the item shows signs of being fitted, it is excluded from this exchange policy.
All our products are shipped to our international customers using the following method:
Once your order has been completed and payment has been authorised our sales team will email you an Airway Bill / Tracking Number where you will be able to track your goods online.
How Much Does Delivery Cost?
To find out the cost of delivery you first need to add the products which you are interested in, to the shopping basket. At the checkout stage you will be asked for which country you want the goods shipped to. When you select your country, the delivery price will be displayed.
If you have your own account with FedEx we can ship the goods on your account, please contact our sales team to arrange this.
Import Tax’s & Duties
You the customer are liable for any import tax's and duties which your government and or customs imposes when you purchase products from® which are delivered outside the United Kingdom. If you are unsure of these taxes and or duties, please contact your local customs agency in your respective country before ordering goods.® takes no responsibility whatsoever for these charges.
We accept two methods of payment:
1. Credit Cards: (Goods can ONLY be delivered to the credit card billing address)
2. Bank Transfer: (Goods can be delivered to any address)
A credit card charge of 2.5% will be applied for Visa and MasterCard credit cards at the checkout; there is no charge for Switch, Solo or Delta cards. All transactions are processed in GBP Sterling, if your credit card is billed in another currency; the amount charged will be in GBP British Pounds Sterling, your credit card company will convert this amount into your local currency.
Due to the nature of currency rate fluctuations and fees which credit card companies charge, the final billed amount may differ by as much as 4%. By purchasing from us you are accepting these conditions as is not in anyway liable for the exchange rates and charges applied by your credit card company. If you are in any doubt please contact us.
If you want to pay by bank transfer please email our sales team.
Import Tax´s & Duties
You are liable for any import tax's and duties which your government and or customs imposes if you are purchasing products from us which are delivered outside the United Kingdom. If you are unsure of these tax's and or duties please contact your local customs agency in your respective country before ordering goods.